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The Avenue Frequently Asked Questions

What is the advantage of an individual lease?

With an individual lease, also called by the bedroom lease, you are responsible for your own monthly rent and the regular upkeep of your part of the apartment. Unlike conventional joint leases, you are not responsible for any delinquent amounts owed by your roommates. This means if a roommate moves out early or misses a payment, all other residents are not responsible for making up the difference. 

What is a rental installment?

​The monthly rental installment is your monthly payment for rent. We do not prorate rent, rather you are charged a total rent amount for the lease term divided into equal installments. Rent is due on the 1st of each month. 

What is included in the rental installment?

Your monthly rental Includes: furniture, all amenities, internet, cable, and our trash service. Any other fees such as utility overages, parking , insurance, pet rent, etc. will be billed separately.

What about utilities?

Utilities are offered through a third party company called Simple Bills. Upon move in you will pay a yearly set up fee to Simple Bills of $65. Each month you be allotted $25 for electricity and $10 for water person if you go over the allotted amount your overage will be split evenly with people in your unit.

How can I make a payment?

There are 3 ways that payments can be made the first is through the resident portal where you can set up reoccurring payments for each month, pay your balance with a credit card/ debit card and/or money gram. The second way is to come down to the office and drop off a money order or check. WE DO NOT ACCEPT CASH PAYMENTS.

Will I need a guarantor to lease an apartment?

Unless your income is greater then 3 times the monthly installment  or can qualify through our Leap Program you will need to add a guarantor to the account.A guarantor must meet the income requirements and credit qualifications and supplement the 3 month equal rent income.The guarantor is financially responsible and liable for the terms of the lease and rental installments.

Do you have a roommate matching service?

​Yes, we do. Part of the application packet is a Roommate Matching Form that you will be required to complete. This form will ask you questions about your social habits, study habits, and per preferences to help us match you with residents that indicate similar preferences. Please be honest on your Roommate Matching Form.

Can I request specific roommates or units?

​Yes, you can list your preferred roommates on the Roommate Matching Form with your application. All roommates must list each other for us to confirm that all requests are mutual. You can list your floorplan preference on your application and we will do our best to place you in a floor plan that meets your requests. All requests are taken in order by the date your lease was signed and is based on availability.

How are maintenance requests handled?

Maintenance requests will be handled through the resident portal, where you make your payments and access your documents. There will be a tab dedicated to maintenance requests. For after hours emergencies please contact our answering service and they will contact a property staff member.

Is parking available?

Yes we have street parking and garage parking. Our street parking sells out quick, call the office for availability.

Are you pet friendly?

​​Yes, We allow up to two pets per apartment so bring your furry friends! 

Do I need renters insurance?

​Yes. We require that each resident has a renter’s insurance policy with $100,000 in liability insurance coverage. While residents are free to select any insurance vendor of their choosing, we work with Master Policy to offer the required liability insurance coverage to our residents at a highly competitive rate.  For more information on the coverage available or our renter’s insurance requirements, contact us today.